Refund policy

1. Eligibility for Returns

You can request a return or refund if:

• Items are unworn, unused, and in original condition with tags and packaging intact.

• Requests are made within 7 days of receiving your order.

• Certain items are not eligible for return or refund:

  • Sale or final sale items

  • Underwear, sport bras, or other hygiene-sensitive products

  • Personalized items

2. How to Request a Return

1. Contact us at liloactiveph@gmail.com within 7 days of delivery.

2. Include your order number and reason for return.

3. Wait for our confirmation and instructions on return shipping.

4. Package your items securely for return. Make sure it's in original packaging.

3. Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.

• Approved refunds will be processed within 7–14 business days.

• Refunds will be issued via the original payment method.

• Partial refunds may apply if items are not in original condition.

4. Damaged or Defective Items

• If item was proven to be intentionally damaged, no refund will be issued.

• If your item arrives damaged or defective, please contact us within 7 days of delivery.

• Include a photo of the item for verification.

• We will either replace the item or issue a full refund, including shipping costs.

5. Shipping Costs

• Customers are responsible for return shipping unless the item is defective or damaged.

• We recommend using a tracked courier service to ensure your item reaches us safely.

6. Contact Us

If you have any questions about your return, refund, or exchange, please contact our friendly support team:

Email: liloactiveph@gmail.com
Response Time: 24–48 hours (business days)