Shipping policy

1. Shipping Areas

• We currently ship to all areas in the Philippines.

• International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Time

• Standard delivery typically takes 3–7 business days depending on your location.

• During peak seasons or special promotions, delivery may take slightly longer.

• You will receive a tracking number once your order ships.

4. Shipping Fees

• Metro Manila / NCR: ₱120 standard shipping
• Free Shipping NCR: Available for orders ₱3,500 and above

• Luzon, Visayas, and Mindanao: Shipping fees may vary depending on the delivery location

• Final shipping fees will be shown at checkout before payment

5. Delays and Issues

• While we strive for on-time delivery, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Holidays or special events

• If your order is delayed, please contact our support team at liloactiveph@gmail.com

6. Lost or Damaged Packages

• Please inspect your order upon delivery.

• If your package is lost or damaged, contact us within 7 days of delivery.

• We will work with the courier to replace or refund your items as quickly as possible.

7. Contact Us

For questions about shipping, tracking, or delivery issues:

Email: liloactiveph@gmail.com
Response Time: 24–48 hours (business days)